Order & Shipping FAQ

Can we send for re-sizing a ring bought from MyDiamondCart.com ?

Yes, we can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 1-3 days after we get back the ring for re-sizing.

Can I place an order if I am outside USA?

Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see checkout shipping section for different shipping methods and rates.

How do I track my order?

We will send you the tracking number when your order ships. You can also track it by logging into your account.

Which carrier does your company use to ship?

UPS and USPS are our preferred shipping companies for all domestic and international shipments.

How long does it take to ship orders?

Our diamond lines ship within 5-7 days depending on the item. Please note the day you place the order does not count as the first business day. We are closed weekends.

What’s your return policy?

We do have a 30 days return policy to assist our customers on items in our diamond lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

When I enter my payment information is it secure?

At MyDiamondCart.com, we prioritize the complete security of customer transactions. Rest assured that all the information you provide is securely transmitted to us using SSL security protocols. We take every precaution to ensure that your data is 100% secure and treated with the utmost confidentiality. Your trust and peace of mind are our top priorities.

How do I place an order?

Browse the product catalog or use the search function to find the specific product you wish. Select the desired options, such as size, quantity then click add to cart and proceed to checkout. We accepts all major credit cards/debit cards. We also accept bank wire.

Product FAQ

Can we make a custom item based off a picture or sketch?

Currently we are making custom engagement rings. We use CAD Computer-Aided Design) technology. The process is as follows: 1) You provide us anything you can regarding the item you want us to make. This can be done by sending us a picture or a sketch. The more information provided in this step helps us so please provide as much information as possible. 2) We take your information and create a 3D CAD image and send you those images via email. If you request any changes we will fix it until your satisfied and sign off. 3) From the image you approved we form the wax and then a casting is made based on the metal you select. We then set diamonds and gemstones if selected. 4) Ship you your custom made engagement ring. Usually takes 2-4 week turnaround time.

Do you have a store or showroom that I can come in and purchase or see your line?

No, we do not have a store or showroom. We sell everything over the internet & phone. This allows us to keep our overhead as low as possible in turn providing our customers the lowest prices & best service.

Are your diamond weights exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. MyDiamondCart.com complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

Does your prices change daily?

Prices do change with market fluctuations. All prices on the site are reflective of current prices.